Getting Help
Multiple ways to get help when you need it.
1. Search Documentation
Start here - most questions are answered in our docs:
- Use browser search (Cmd/Ctrl + F) on any page
- Check FAQ sections
- Review troubleshooting guides
2. Email Support
Email: support@autoseq.com
Response times:
- Free plan: 48 hours
- Starter plan: 24 hours (priority)
- Professional plan: 4 hours (dedicated)
Include in your email:
- Workspace ID
- Description of issue
- Steps to reproduce
- Screenshots if applicable
3. Live Chat (Professional)
Professional plan customers have access to live chat support during business hours (9 AM - 5 PM PT, Mon-Fri).
4. Office Hours (Professional)
Professional plan includes monthly office hours calls with our team for strategy and optimization discussions.
5. Community Forum
Join other AutoSeq users to share tips and ask questions: community.autoseq.com
6. Status Page
Check service status and incident history: status.autoseq.com